Terms of Service

These Terms of Service ("Terms") are an agreement between you and Nichole LLC, a Wyoming limited liability company ("Nichole.ai," "we," "us"). They cover your use of the Nichole.ai website, apps, text messages, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

1. Who can use Nichole.ai

• You must be at least 18 years old. We confirm your age when you sign up, and we don't knowingly allow anyone under 18 to use the Service.
• The Service is offered to people in the United States only.
• You need to give accurate information when you create your account and keep it up to date.
• You're responsible for keeping your login safe and for everything that happens under your account.

2. Nichole is an AI

Nichole is an AI character, not a real person. She has her own invented backstory, and she'll always tell you honestly that she's an AI if you ask. Please keep in mind:

• She can be wrong. Nichole's suggestions, reminders, summaries, and answers are made by artificial intelligence and may be incomplete or inaccurate. Double-check anything important.
• She isn't a professional. Nichole doesn't give medical, mental health, legal, financial, or other professional advice, and she isn't a therapist. For those needs, please talk to a qualified professional. For children's medicine doses, follow the product label or ask your pediatrician or pharmacist.
• In an emergency, call 911. If you're thinking about hurting yourself, call or text 988 (Suicide & Crisis Lifeline). Nichole will share these resources if a conversation calls for it, but she can't send help to you.
• We may show you periodic reminders that Nichole is an AI.

3. Plans, free trial, and automatic renewal

Plans. The Service has two plans: Nichole ($19/month or $190/year) and Premium ($49/month or $490/year). Premium members can add Unlimited Texting (+$9/month or +$90/year) and Family (+$9/month or +$90/year). Current prices are on our Pricing page.

Free trial. New members get a 7-day free trial of the plan they choose. A payment card is required to start the trial. Unless you cancel before the trial ends, your paid subscription starts automatically and your card is charged the plan price. We'll email you a reminder 2 to 3 days before your first charge.

Automatic renewal. Your subscription renews automatically at the end of each billing period (monthly or yearly) at the then-current price, and your card is charged until you cancel. If a price changes, we'll tell you in advance, and the new price applies at your next renewal.

Cancel anytime, online. You can cancel in your account Settings at any time. Cancellation stops future charges; you keep access until the end of the period you've paid for. See our Refund Policy for details.

Add-ons. Add-ons are only available with Premium. If you change from Premium to the Nichole plan, or your Premium subscription ends, your add-ons end at the same time.

Taxes. Prices don't include sales tax, which may be added where required.

Payments are processed by our payment provider (Stripe). We don't store your full card number.

4. Daily limits and fair use

• Each plan includes a daily number of messages you can send to Nichole: Standard on the Nichole plan and Higher on Premium. Your exact limit is shown in your account. Limits reset at midnight in your time zone. Scheduled reminders, check-ins, nudges, and recaps from Nichole don't count toward your limit.
• Messages about a crisis are always answered, even if you've reached your limit.
• Unlimited Texting removes the daily limit for messages you send, subject to fair use. If an account sends an extreme number of messages (for example, more than 500 in a day), we may slow Nichole's replies and review the account to keep the Service working well for everyone.
• To keep the daily reset fair, you can change your time zone at most once every 7 days.

5. Text messages (Premium)

If you choose to get text messages from Nichole, our SMS Terms also apply. You can reply STOP at any time to stop text messages.

6. The Family add-on

With Family, you can invite a partner (age 18 or older) to connect with Nichole. Your partner creates their own account and must agree to receive messages from Nichole. What you tell Nichole stays private. Nichole only shares with your partner the family schedule items, the tasks you assign, and the messages you specifically ask her to pass along. What your partner tells Nichole is likewise kept private from you, except for whether tasks are done. You're responsible for only inviting someone who wants to be invited.

7. Email and calendar connections

If you connect your email or calendar, you authorize Nichole to read the items needed to create reminders and events, as described in our Privacy Policy. Nichole never sends an email for you without your approval: you review each draft and tap Send yourself. You can disconnect at any time.

8. Product recommendations

Nichole may occasionally suggest a product that fits something you've mentioned. Some links are affiliate links, which means we may earn a commission if you buy. See our Affiliate Disclosure. You can turn recommendations off in Settings. Retailers, not Nichole.ai, are responsible for products you buy from them.

9. Your content

"Your content" means what you share with the Service: messages, photos, voice notes, and the details you add about yourself and your family. You keep ownership of your content. You give us permission to store, process, and use your content only to provide and improve the Service for you, as described in our Privacy Policy. We don't sell your content, use it for advertising, or use it to train AI models.

Only share information about other people (like your kids or partner) that you have the right to share.

10. Acceptable use

Please don't:

• use the Service for anything illegal, or to harass, threaten, or harm anyone;
• try to get Nichole to produce sexual content, or content that exploits or endangers children;
• try to break, overload, reverse-engineer, or get around the Service's security, limits, or safeguards;
• use automated tools to access the Service or send messages;
• resell the Service or share your account;
• impersonate someone else or provide false information.

We may suspend or close accounts that break these rules or put others at risk.

11. Safety

We use automated tools to recognize messages that may involve a crisis, abuse, or a child at risk, so Nichole can respond with care and share resources. A small number of flagged messages may be reviewed by our team only for safety reasons, as described in our Privacy Policy.

12. Changes to the Service and these Terms

We may update the Service over time. We may also update these Terms. If a change is significant, we'll let you know by email or in the app before it takes effect. If you keep using the Service after the change, the updated Terms apply.

13. Ending your account

You can delete your account at any time in Settings. We may suspend or end your access if you break these Terms or if we stop offering the Service. If we end the Service for reasons other than your breach, we'll refund the unused part of any prepaid period.

14. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We don't promise that the Service will be uninterrupted, error-free, or that every reminder will be delivered on time. Please don't rely on Nichole alone for anything critical, like medication timing or legal deadlines.

15. Limitation of liability

To the fullest extent the law allows, Nichole LLC won't be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Some states don't allow certain limits, so some of these may not apply to you.

16. Indemnity

If you misuse the Service or break these Terms and that leads to a claim against us, you agree to cover our reasonable costs and losses from that claim, to the extent the law allows.

17. Disputes and governing law

[ATTORNEY TO CONFIRM: governing law (proposed: Wyoming), venue, and whether to use informal resolution first, arbitration, and a class-action waiver.]

18. Contact

Nichole LLC 304 S Jones Blvd., Suite #7737, Las Vegas, NV 89107 Email: support@nichole.ai