Privacy Policy

Nichole LLC ("Nichole.ai," "we," "us") runs Nichole, an AI best friend and helper. This policy explains what we collect, how we use it, who we share it with, and the choices you have. The short version:

• We never sell your information and never use it for advertising.
• Your conversations are never used to train AI models.
• Nobody at Nichole.ai reads your conversations, except the specific messages flagged for safety reasons (section 6).
• What you tell Nichole is never shared with your partner unless you ask her to pass along a specific message (section 5).
• You can see, edit, download, and delete what Nichole knows about you at any time.

1. What we collect

Information you give us

• Account details: your name, email address, password (stored scrambled, never in plain text), date of birth (to confirm you're 18 or older), time zone, and the times you want check-ins.
• Your preferences: what Nichole calls you, how she talks to you, your pep-talk style, and how you want to be contacted.
• What you share with Nichole: your messages, photos (like school flyers or a fridge photo), and voice notes, plus the details you add about your family, like names, ages, sizes, schools, doctors, and activities.
• Phone number, if you choose text messages, along with your text-message consent (the exact wording you agreed to and when).
• Payment information, which goes directly to our payment provider, Stripe. We only receive limited details, like the card type and last four digits.

Sensitive information (extra protections)

• Health information, like conditions, medications, or your cycle, is only remembered if you turn on health memory in Settings. Allergies needed for meal safety have their own simple consent when you enter them.
• Information about your kids is treated as sensitive. Kids don't use Nichole.ai, but we protect what you tell us about them.
• Sensitive details are encrypted individually in our database, on top of our standard encryption.

Information from services you connect (only if you choose to)

• Calendars (Google, Microsoft Outlook, or Apple): your events, so Nichole can remind you and spot conflicts, and the events you approve her adding.
• Email (forwarding, Gmail, or Outlook): Nichole looks only at emails that look like bills, school notices, appointments, orders, or renewals. She takes out the details she needs (like the sender, date, amount, and due date) and then deletes the email itself. We never keep a copy of your inbox.

Information collected automatically

• Basic technical information needed to run and secure the Service, like your device and browser type, IP address, and error reports. Error reports are stripped of your messages and personal details before they're sent to our error-monitoring service.
• How many messages you send each day, so we can apply daily limits.

2. How we use it

We use your information only to:

• provide the Service: Nichole's conversations, memory, check-ins, reminders, meal plans, calendars, and the features you choose;
• keep you and others safe (section 6);
• process payments and send account emails (like receipts, trial reminders, and password resets);
• keep the Service secure, fix problems, and improve how it works for you;
• follow the law.

We don't sell your information, share it for advertising, build advertising profiles, or use your content to train AI models.

3. Who we share it with

We share information only with service providers that help us run Nichole.ai, only as much as they need, and under contracts that require them to protect it:

| Provider | What they do | |---|---| | Render | Hosts our app and database (United States) | | Anthropic | AI that powers Nichole's conversations. Under its commercial terms, our customers' content isn't used to train its models. | | Sentry | Error monitoring (technical details only, personal details removed) | | Stripe | Payments | | Twilio | Text messages, if you choose them | | Spaceship (Spacemail) | Our business email | | [TO ADD as they're chosen: email-sending service, transcription service, voice service, weather service] | |

We may also share information:

• with your partner, but only what's described in section 5;
• if the law requires it, like a valid court order, or to protect someone from serious harm;
• if Nichole LLC is sold or merged, in which case this policy continues to protect your information.

4. Google user data

If you connect Google services (like Google Calendar or Gmail), Nichole.ai's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular, we use Google data only to provide the features you turned on, we never use it for advertising, we never use it to train AI models, and no person reads it unless you ask us to (for example, for support), it's needed for security, or the law requires it.

5. Your partner and the privacy wall

If you use the Family add-on:

• Nothing you tell Nichole is shown or said to your partner, including vents, feelings, health details, and anything you say about your partner.
• Your partner sees only the shared family schedule, the tasks assigned to them, and the messages you explicitly ask Nichole to pass along. When it's more than a simple task, Nichole confirms the exact wording with you first.
• What your partner tells Nichole is likewise kept private from you, except for whether tasks are done.
• You and your partner have separate conversations and separate memories.

6. Safety reviews

To keep people safe, our systems automatically look for messages that may involve a crisis, abuse, or a child at risk, so Nichole can respond with care and share resources. When a message is flagged as serious, our founder may receive an alert containing only the flagged messages. This is the only time anyone at Nichole.ai sees conversation content. Our team can't browse your conversations.

7. How long we keep it

• We keep your information while your account is open.
• Email contents are deleted as soon as the needed details are extracted.
• When you delete your account, we delete your information from our live systems within 30 days. Copies in our backups are removed as the backups expire, within 30 more days.
• We may keep limited records longer when the law requires it (for example, payment records for tax purposes) or to resolve disputes.

8. Your choices and rights

In the app, you can:

• see everything Nichole remembers about you, and edit or delete any item, or all of it;
• turn health memory, product recommendations, voice notes, and text messages on or off;
• download all your data;
• delete your account;
• disconnect calendars and email.

Depending on your state, you may have additional rights, like the right to know, correct, delete, or get a copy of your information, and to appeal a decision about a request. To make a request, email support@nichole.ai. We won't treat you differently for using your rights. We don't sell or "share" personal information for targeted advertising as those terms are defined in state privacy laws.

[ATTORNEY TO CONFIRM: state-specific notices, including California (CCPA/CPRA), and consumer health data laws such as Washington's My Health My Data Act and Nevada's, which may need a separate consumer health data policy.]

9. Security

We protect your information with encryption in transit (HTTPS) and at rest, extra encryption for sensitive details, two-factor login on all our administrative accounts, limited access for our team, and regular security checks. No system is perfectly secure, but we work hard to protect yours, and we'll notify you as the law requires if a breach affects your information.

10. Age requirement

Nichole.ai is only for people 18 and older. We don't knowingly collect information from anyone under 18. If we learn that someone under 18 has created an account, we'll delete it.

11. Cookies

We use only the cookies needed to run the Service, like keeping you logged in. See our Cookie Notice.

12. Changes to this policy

If we make significant changes, we'll let you know by email or in the app before they take effect.

13. Contact

Questions or requests: support@nichole.ai

Nichole LLC 304 S Jones Blvd., Suite #7737, Las Vegas, NV 89107