Refund Policy
We want canceling to be as easy as signing up. You can cancel anytime, online, in your account Settings.
Free trial
Your 7-day free trial costs nothing. If you cancel before the trial ends, you won't be charged. We email you a reminder 2 to 3 days before your first charge.
Monthly plans
- Cancel anytime. Cancellation stops your next renewal.
- You keep access until the end of the month you've already paid for.
- We don't give partial refunds for unused days in a monthly period.
Yearly plans
- To avoid being charged for another year, cancel before your renewal date. You can cancel anytime in your account Settings, and you'll keep access until the end of the year you've paid for.
- We remind you before every yearly renewal: by email, and by app notification and text message if you've turned those on. We email you about 30 days before your renewal date, then remind you again 10 days and 5 days before. [ATTORNEY TO CONFIRM: that this timing meets every state's yearly auto-renewal notice rules.]
- Once a yearly plan renews, the charge isn't refundable. If you cancel after it renews, you keep the full year of service you've paid for.
Add-ons
Add-ons (Unlimited Texting and Family) follow the same rules as the plan they're billed with. If you change from Premium to the Nichole plan, or Premium ends, add-ons end at the same time.
Problems with a charge
If you think you were charged by mistake, email support@nichole.ai and we'll make it right. If the law in your state gives you more refund rights than this policy, the law applies.
How refunds are paid
Approved refunds go back to the card you paid with, usually within 5 to 10 business days, depending on your bank.